Legal notice

Terms and Conditions.

Article 1 – Applicability
These terms and conditions apply to all orders and agreements between KOJO Art and the customer, both through the webshop and during sales at art markets.
By placing an order, the customer agrees to these terms and conditions.

Article 2 – Offer and Agreement
All products on the website are described and displayed as accurately as possible. Minor color differences may occur in reality.
The agreement is established when the customer places an order and receives a confirmation by email.

Article 3 – Prices and Payment
All stated prices are in euros and include VAT (if applicable).
Payment is made in advance using the available payment methods via Shopify Payments.
KOJO Art reserves the right to change prices at any time. The price at the time of ordering is binding.

Article 4 – Delivery
KOJO Art ships orders via PostNL or a comparable courier service.
The estimated delivery time is 3 to 21 working days, depending on the type of product and courier service.
Prints are shipped free of charge within the EU and UK.
For original paintings, KOJO Art offers two options: free pickup in Tilburg or insured shipping for €25. With insured shipping, each original is professionally packed with corner protection and bubble wrap, fully insured, and provided with Track & Trace.
Delivery takes place at the address provided by the customer.

Article 5 – Right of Withdrawal and Returns
Prints can be returned within 14 days of receipt. The customer bears the shipping costs for the return.
Returns must be in original condition and packaging. Damaged or used products will not be accepted.
Original works (paintings) are excluded from the right of withdrawal and cannot be returned.
In case of damage caused by shipping, the customer must contact us within 3 days of receipt. If the damage is attributable to the carrier, return costs will be reimbursed and the work will be replaced or refunded if possible.

Article 6 – Liability
KOJO Art is not liable for indirect damage or consequential damage.
The liability of KOJO Art is limited to the value of the product in question, unless there is intent or gross negligence.

Article 7 – Warranty
No standard warranty applies to the delivered products.
However, care is taken to ensure safe and correct shipping. In case of transport damage, an appropriate solution will be offered (replacement or refund), provided the damage is demonstrably not attributable to the customer.

Article 8 – Intellectual Property
All works, images, texts, and designs are the property of Jordy Koumans (KOJO Art).
Nothing may be copied, reproduced, or used without prior written permission.
Original paintings come with a certificate of authenticity. This does not apply to prints.

Article 9 – Commission Works
It is possible to have a custom painting made upon request.
These commissions are exclusively arranged via the contact form and are individually tailored. Custom-made works are excluded from the right of withdrawal.

Article 10 – Complaints Procedure
Complaints about orders can be submitted within 14 days of receipt via the contact form on the website or by email.
KOJO Art aims to process complaints within 5 working days.

Article 11 – Applicable Law
Dutch law applies to all agreements between KOJO Art and the customer. Disputes are preferably resolved through mutual consultation. If this is not possible, the dispute will be submitted to the competent court in Tilburg.

Contact Details
KOJO Art – Jordy Koumans
Korte-Tuinstraat 8-06, 5038SJ Tilburg
Email: info@kojoart.nl
Chamber of Commerce number: 98269836
VAT number: NL005320747B19