Shipping Policy

All orders at KOJO Art are processed with care.
We aim to ship your order within 1–3 working days, unless otherwise stated on the product page (for example, with pre-orders or limited edition art prints).

Prints are typically shipped within the stated timeframe.
Original artworks are shipped within 1–5 working days, due to the extra time required for careful packaging and protection during transport.
If an original work still needs to be framed, additional processing time will be charged. This extra time is always communicated with the customer in advance.

The KOJO Art Print Club. is shipped by default in the last week of each month. Members automatically receive notification once their monthly edition is on its way.

Once your order has been shipped, you will receive a shipping confirmation by email, with — if available — a track & trace code to follow your package.

Shipping Method & Delivery Time

Orders are shipped via PostNL or a comparable courier service.
The estimated delivery time is 3 to 21 working days, depending on the product type, destination, and courier service.
Please note that delays beyond our control may occur, for example during busy periods or customs inspections.

Shipping Costs

For art prints:
Within the European Union (EU) and the United Kingdom (UK), shipping is free.
For shipping to countries outside the EU or UK, shipping costs and customs or import duties may apply. These additional costs are the responsibility of the recipient and vary by country.

For original paintings:
For original artworks, we offer two options:

• Free pickup in Tilburg – You can pick up your work personally at the studio. This way you can see the work in real life and receive a personal handover.
• Insured shipping (€25) – Each original is professionally packed with corner protection and bubble wrap, fully insured, and provided with Track & Trace. This ensures your artwork arrives safely.

Please note that the UK is no longer part of the EU. Therefore, import duties, taxes, or administrative costs may also be charged by local customs for deliveries to the UK.
KOJO Art has no influence on this and cannot provide any indication or compensation for these costs.

Customs and Import Duties

For international orders (including shipping to the UK), local taxes, import duties, or administrative costs may apply once the package reaches the destination country.
KOJO Art has no control over these costs and is not responsible for any additional amounts, delays, or content inspections by customs authorities.

Delivery Address & Receipt

Delivery takes place at the address provided by the customer during checkout.
Please check this address carefully — KOJO Art is not liable for delayed or undelivered packages due to incorrect address details.
If a package is returned as undeliverable, we will contact you to discuss the appropriate next steps.

Damage or Loss

Has your order arrived damaged or not been delivered?
Please contact us within 3 working days of receipt via info@kojoart.nl with photos of the packaging and product. We will work together to find an appropriate solution according to our return or replacement terms.