Cancellation policy

Some items in our store may be offered as a subscription, a pre-order, or a try-before-you-buy option. The cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions
When you purchase a subscription, you receive repeated deliveries based on the subscription term and the frequency you choose.
Your payment details are securely stored, and the amount is charged at each delivery unless you choose to pay everything upfront.
Some subscriptions are automatically renewed at the end of the term. If you do not wish to renew, you can cancel your subscription.
You can cancel or modify your subscription at any time. Links to manage your subscription are included in the order confirmation emails.
See our return policy for more information about returns and refunds.

Pre-orders
When you purchase a pre-order, you pay for a product that is not yet in stock or will soon be available but hasn’t been added to stock yet. We may not charge your payment method at checkout, or only a partial payment, and collect the full or remaining amount at a later date.
You can cancel a partially paid pre-order that has not yet been processed. Once the order has been processed, it cannot be canceled, but you can request a (partial) refund. See our return policy for more information about returns and refunds.

Try-before-you-buy
When you purchase an item to try it first, we authorize your payment method before processing the order. You have a certain period to decide whether you want to keep the item. If the period expires and you haven’t returned the item, we will charge the full amount to your payment method.