Terms of service

Terms and Conditions.

Article 1 – Applicability
These terms and conditions apply to all orders and agreements between KOJO Art and the customer, both via the webshop and during sales at art markets.
By placing an order, you agree to these terms and conditions.

Article 2 – Offer and Agreement
All products on the website are described and displayed as accurately as possible. Minor colour variations may occur in reality.
The agreement is concluded when you place an order and receive a confirmation by email.

Article 3 – Prices and Payment
All stated prices are in euros and include VAT (where applicable).
Payment is made via advance payment using the available payment methods through Shopify Payments.
KOJO Art reserves the right to change prices in the interim. The price at the time of ordering is binding.

Article 4 – Discounts and Promotions
Discount codes and promotions are not valid on already reduced products (sale items), unless expressly stated otherwise.
Discount codes cannot be combined with other discounts or promotions, unless expressly stated otherwise.
KOJO Art reserves the right to modify, withdraw, or limit discount codes without prior notice.
Misuse of discount codes may result in cancellation of the order without refund.

Article 5 – Delivery
KOJO Art ships orders via PostNL or a comparable courier service.
The estimated delivery time is 3 to 21 working days, depending on the type of product and courier service.
Prints are shipped free of charge within the EU and the UK.
For original paintings, KOJO Art offers two options: free collection in Tilburg or insured shipping for €25. With insured shipping, each original is professionally packed with corner protection and bubble wrap, fully insured during transit, and provided with Track & Trace.
Delivery takes place at the address you have provided.

Article 6 – Right of Withdrawal and Returns
Prints can be returned within 14 days of receipt. You bear the return shipping costs.
Returns must be in their original condition and packaging. Damaged or used products will not be accepted.
Original works (paintings) are excluded from the right of withdrawal and cannot be returned.
In the event of damage caused by shipping, you must contact us within 3 days of receipt. If the damage is attributable to the carrier, the return costs will be refunded and the work will be replaced or refunded where possible.

Article 7 – Liability
KOJO Art is not liable for indirect damage or consequential loss.
KOJO Art's liability is limited to the value of the product in question, unless there is intent or gross negligence.

Article 8 – Warranty
There is no standard warranty on the products supplied.
However, care is taken to ensure safe and correct shipping. In the event of transport damage, an appropriate solution will be offered (replacement or refund), provided the damage is demonstrably not attributable to you.

Article 9 – Intellectual Property
All works, images, texts, and designs are the property of Jordy Koumans (KOJO Art).
Nothing may be copied, reproduced, or used without prior written permission.
Original paintings are supplied with a certificate of authenticity. This does not apply to prints.

Article 10 – Commission Works
It is possible to commission a bespoke painting upon request.
These commissions are handled exclusively via the contact form and are individually tailored. Custom-made works are excluded from the right of withdrawal.

Article 11 – Complaints Procedure
Complaints about orders can be submitted within 14 days of receipt via the contact form on the website or by email.
KOJO Art aims to process complaints within 5 working days.

Article 12 – Applicable Law
Dutch law applies to all agreements between KOJO Art and the customer. Disputes are preferably resolved by mutual agreement. If this is not possible, the dispute will be submitted to the competent court in Tilburg.

Contact Details
KOJO Art – Jordy Koumans
Korte-Tuinstraat 8-06, 5038SJ Tilburg
Email: info@kojoart.nl
KvK number: 98269836