Refund policy

Returning Prints

You have the right to return prints within 14 days of receipt without giving a reason. Make sure the prints are undamaged, unaltered, and well-protected in their original packaging so they are not damaged during transit. Return shipping costs are your responsibility. Any original shipping costs from your purchase are not refunded.

To register a return, contact us within 14 days of receipt via the contact form or at info@kojoart.nl. Include your name, order number, and which product you want to return.
Always keep proof of shipment or a tracking number so you can show the package was sent.

After receiving and inspecting the returned product, KOJO Art will refund the purchase amount within 14 days, excluding the return shipping costs.
If a print arrives damaged or differs from what you expected, contact us — we will work together to find a suitable solution.

Returning Original Paintings

Original paintings cannot be returned.
These works are unique and often fragile, so their condition must be carefully preserved. For this reason, KOJO Art does not accept returns of original paintings. We ask for your understanding.

Custom Commissioned Works

Commissioned works are specially made paintings created according to your specifications. Since these works are made on request, they are excluded from the right of withdrawal and cannot be returned. All specifications are discussed in advance to ensure the result meets your expectations.

Print Club.

Products from the Print Club cannot be returned because the membership is a subscription for monthly, specially printed art prints.
Each month, you receive a unique edition made exclusively for members.
By joining, you agree to the monthly payment and shipment.
You can cancel at any time before the next billing cycle.

Damage During Transport

If a product arrives damaged during transport, contact us within 3 days of receipt. KOJO Art will investigate the damage and, if the sender or courier is responsible, we will cover return shipping costs and provide an appropriate solution.

Questions?

For any questions about returns or damaged products, contact us via the contact form or email info@kojoart.nl. We are happy to help you.